Home

Email Management - easy, quick and efficient

VERA is the Virtual Email Response Assistant for contact centres and support teams of all sizes. The email management software VERA automatically interprets incoming emails and optimally routes them to available representatives in your service team. No more emails falling through the cracks. And you are in total control of your email management at all times.

1

VERA understands content

VERA identifies language, issue and sender. And YOU direct customer inquiries to optimal agents (skill) at the optimal time (service level) through defined workflows (process).
2

VERA knows what’s important

VERA ensures urgent messages are handled with priority. And YOU can be sure all tasks remain measurable and get done within set processing times.
3

VERA knows who can get the job done

VERA automatically routes customer messages to those agents best suited to resolve the issue. And YOU rest assured: no ticket gets lost.
4

VERA proposes responses

VERA knows the predefined standard responses to all service topics and automatically presents these to agents. And YOU bring quality and transparency to your responses.