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09-2011 // VERA is back

Telephone has long lost its status as consumers’ preferred channel for communicating with companies or authorities. More than 50 % decline the offer to call service hotlines. However, 80 % of consumers choose email as a quick and easy contact channel. This data is documented in the pan-European market research study Customer Service Trends by Aspect.

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04-2011 // ITyX acquires VERA Response Software

ITyX has just announced the acquisition of VERA. The solution "Virtual Email Response Assistant" - in short, VERA - is one of the market leaders in the middle market IT segment. VERA has more than 60 installation in Germany and other European countries. With this acquisition, the ITyX Group expands its enterprise solution portfolio with an 'entry-level solution' in an IT growth sector.

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