Home Support Faqs What statistical evaluations do VERA offer?

What statistical evaluations do VERA offer?

VERA contains an extensive range of evaluations of the individual statistics. Evaluations can be created of the usage behavior of individual users that contain for example online time, the number of answered e-mails or the quality of the answered e-mails. In addition, general statistics are available such as the frequency of a specific question, or rankings of the most frequently or least frequently used standard responses.

The statistics can be exported in CSV, HTML or Excel format to be processed using any conventional statistics tool.  In addition to individual statistics, VERA offers freely expandable reporting with the optional VERA Dynamic Reporting (VERA DR) module that contains more than 200 reports. VERA DR reports can be generated manually or using a report scheduler. In VERA DR, the reports can be exported as a CSV or Excel file, or to a Microsoft SQL Server database.

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