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Questions and answers about VERA
Installation and licenses
Error Messages
Management Level
- How are users managed?
- What statistical evaluations do VERA offer?
- What workflow controls are available in VERA?
- How is the knowledge base organized?
Process Level
- How are e-mails retrieved?
- Is a confirmation of receipt sent?
- Is an incident number assigned?
- Is the incident number integrated in the response e-mail?
- Can the e-mail be assigned a different incident number afterwards?
- How does the language analysis work?
- How is the e-mail analyzed and assigned to a specific "queue"?
- Are fully automatic responses possible?
- How are e-mails assigned to specific agents or processors?
- How do I set up the response procedure?
- Do agents and processors have access to the customer's history?
- How does statistical assignment work?
- What happens when the specified response times are exceeded?
- What options are there to review the e-mails before sending them?
- How easy is it to set up external workflows?
Technical details
- What is the system's basic architecture?
- What are the system requirements?
- Is the system multi-client capable?
- How many e-mails can be processed per day and month?
- What are the available interfaces?
- How easy is it to integrate VERA with other systems?
- Are all processing steps recorded?
- How ergonomic is the user interface?
- Can you automatically log into VERA?
- Why is an instance not displayed in the VERA server configuration?